Warranty
Lifetime Warranty
At Ambati, every piece of jewelry is crafted with exceptional attention to detail and made to be treasured for a lifetime. We proudly stand behind the quality of our craftsmanship with our Lifetime Warranty.
What's Covered
Our Lifetime Warranty covers manufacturing defects in workmanship and materials under normal wear, including:
- Loose prongs caused by manufacturing defects
- Faulty clasps or closures
- Defects in metal craftsmanship
- Structural issues resulting from the manufacturing process
- Diamond or gemstone settings affected by manufacturing defects
If your jewelry experiences a covered issue, our expert jewelers will inspect the piece and repair or replace it at no additional cost.
Complimentary Inspection
To help keep your jewelry in excellent condition, we recommend a professional inspection every 6 to 12 months. Our experts will:
- Check diamond and gemstone security
- Inspect prongs and settings
- Examine clasps and chains
- Professionally clean and polish your jewelry
Regular inspections help maintain the beauty and integrity of your jewelry for years to come.
What's Not Covered
Our warranty does not cover:
- Normal wear and tear
- Scratches, dents, or surface damage
- Loss or theft
- Missing center stones due to accidental damage or negligence
- Damage caused by misuse, abuse, or improper care
- Repairs or modifications performed by third party jewelers
- Damage caused by chemicals, accidents, or improper storage
Warranty Claim Process
If you believe your jewelry requires warranty service:
- Contact our customer support team with your order number.
- Provide clear photos of the jewelry and the issue.
- Our specialists will evaluate your claim.
- If approved, we will provide instructions for securely returning the item.
- Once received, our jewelers will inspect, repair, and return your jewelry as quickly as possible.
Jewelry Care Tips
To preserve the brilliance of your Ambati diamond jewelry:
- Store each piece separately in a soft jewelry pouch or box.
- Remove jewelry before swimming, exercising, or heavy work.
- Avoid exposure to harsh chemicals, perfumes, and household cleaners.
- Clean regularly using warm water, mild soap, and a soft brush.
- Have your jewelry professionally inspected periodically.
Our Promise
Every Ambati jewelry piece is created with premium materials, expert craftsmanship, and rigorous quality standards. We are committed to helping your jewelry remain beautiful and cherished for years to come.
If you have any questions regarding your warranty or jewelry care, our customer support team is always happy to assist.
